ABOUT

PHILOSOPHY 

We at Hospitality Intelligence take these core values seriously. Our values guide how we recruit our team, how we interact with our partners, and how we conduct our business:

  

+ Passion for Hospitality: Our passion for all of hospitality (attractions, entertainment, food & beverage, restaurant & cafe, travel & tourism, ...) generates creative solutions, a focus on the guest experience, and a commitment to  the success of your business.

+ Long-term Relationships: We seek and commit to partnerships, not just clients or customers. Our focus on long-term relationships promises our commitment to integrity and quality, and our desire to execute long-term, win-win collaboration.

 
+ Professional Communications: Hospitality Intelligence believes in approachable, respectful, and direct communications with all individuals, including our partners and all members of the hospitality industry.  Our application of professional communications ensures productive interaction with our clients, and it has established and continues to grow our wide network.  

MISSION

Our mission is to help your company deliver a world class guest experience through the professionalization of safety, operations, guest service, logistics, and staffing.  


 

WHY US?

The Hospitality Intelligence network comprises a variety of backgrounds and expertise to support your company to achieve its goals, including frontline team members, supervisors, researchers, translators, technicians, system integrators, builders, designers, managers, meeting representatives, and more. We identify, select, and recruit our team carefully, and all Hospitality Intelligence team members receive training in world-class, industry-specific safety and guest service standards. Moreover, we specialize in how to do business in the globalized, cross-cultural industry.

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Anna (Holt) Danau
Managing Director

Originally from Tennessee, the land of hospitality, Anna is the Founder and Managing Director of Hospitality Intelligence LLC. She has been living in Vietnam for the past six years, working with Hospitality partners across Asia to boost safety standards, improve training methods, recruit and hire team members, and execute world-class service & operations. Congruently, she represents International Ride Training as their Director of Asia-Pacific Operations. She's passionate about helping partners work across cultures while maintaining world class safety and guest service. In her free time, she performs (with a pink wig!) in the educational Vietnamese YouTube television station POMPOM4Kids, in her show, "Anna and the POMPOM Band!"

Anna carries over twelve years of global affairs & international business experience across a variety of entities, with missions spanning from international government development, diplomacy, intelligence, and security & defense, to food & beverage, restaurant & cafe, tourism & travel, and attractions. She served as a Strategy Manager for the international offices of a large U.S. firm. In this role, she provided market, customer, and competitive intelligence analysis to support business development efforts. Moreover, Anna trained the international offices on the application of cultural awareness, historical context, and current global environment issues to strategy design. She now applies her intelligence and international business backgrounds to the global hospitality and attractions industries. 

Anna is certified in Levels I & II SCIP (Strategic and Competitive Intelligence Professional) certifications, and a graduate of the Thunderbird Global Business Executive Program. She holds a bachelor's degree in International Affairs/Sociocultural Anthropology from The George Washington University and a master's degree in Foreign Service/Security Studies from Georgetown University.

INQUIRIES

Please contact us for a free consultation

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Le Dinh Cam Tu ("Tu")
HR & Attractions Trainer/Consultant

Nationality:   Vietnamese
 

Qualification/ Certificates:

  • International Human Resources Management – PACE Institute of Management (based on SHRM Learning System)

  • L&D Business Partner – SMART A

  • Coaching Training – Mentally Fit Global

  • International Certified Attractions Professional – International Association of Amusement & Attractions Industry (IAAPA)

  • Service Excellence, Leadership, Train The Trainer Programs – Attractions Academy

  • Hospitality Training at Technologique and Professional College St. Joseph L’Amandier in France

  • Bachelor degrees in French Philosophy & Oriental Studies (Japanese Study) – The University of Social Sciences and Humanity Vietnam.
     

Work Experience:

With more than 20 years of working experience, Tu has extensive track record as director in different industries: Hospitality, Attractions, Retail, Pharmaceuticals, HR Consultant/ Trainer.

  • Sofitel Plaza SaigonSales Manager

  • N KID CorporationHR Director

  • Auchan Retail VietnamTraining & Learning Director

  • GONSA JSC., Learning & Development Director

 

Training Programmes:

Ms. Tu is an expert and delivers training in the following areas:

  • Critical Evaluation for Leaders

  • Developing Diversity and an Inclusive Working Environment

  • Creating Organizational Mission, Vision and Core Values

  • Effective Communication

  • Emotional Intelligence in Leadership

  • Leadership Skills

  • Managing & Influencing Stakeholders

  • Navigating and Business Acumen for Leaders

  • Problem Solving

  • Service Excellence

  • Team Development & Management

  • Teamwork Skills

  • Time management
     

Partial list of companies Ms. Tu has participated in Training Projects or delivered Training Programmes:

  • AEON Vietnam

  • Auchan Retail Vietnam

  • GONSA JSC

  • N KID Corporation

  • Sunworld

  • Vinpearl Land

  • Saigontourist Hospitality College
     

Partnership

  • Attractions Academy

  • Ferntree Services

  • Hospitality Intelligence

  • PLC Uplifting Service